Arsweet Happiness Guarantee

At Arsweet, we take pride in creating high-quality, personalized treasures for your family. Because each item is custom-made to order, we have a specialized policy to ensure you are 100% satisfied with your purchase.

1. The Arsweet Replacement Promise

 

If we make a mistake, we will fix it—no questions asked. We will provide a 100% free replacement (including shipping) if:

• Manufacturing Errors: The item arrives with a printing error or the wrong name/personalization.
• Incorrect Item: You received a different theme or product than what you ordered.
• Transit Damage: Your item arrives damaged or defective from shipping.
• Lost Packages: If your tracking hasn't updated and the package is confirmed lost, we will ship a replacement so you don't have to "chase" the carrier.

Note: For any of the above, please email us a photo of the issue within 7 days of delivery.

 

2. "Oops!" Customer Error Discount

 

We know accidents happen! Because our products are personalized, we cannot accept returns or exchanges if the wrong size, color, or spelling was provided by the customer. However, we want you to love your gift.

• The Arsweet Discount: If you made a mistake on your order (such as choosing the wrong curtain measurements or misspelling a name), contact us. We will offer you a 50% discount to create a corrected replacement for you.

 

3. Cancellations & Changes

 

• The 24-Hour Window: You may change or cancel your order within 24 hours of purchase.
• Production Phase: Once an item moves into production or you have approved a digital preview, we can no longer cancel or change the order as it is being custom-crafted for you.

 

4. Why No Traditional Returns?

 

Because our products are uniquely personalized with names, dates, and custom themes, they cannot be restocked or resold to another family. For this reason, we do not offer "change of mind" refunds or returns. We focus our energy on ensuring your custom piece is perfect the first time!

 

Need Help?

 

If anything arrives damaged, incorrect, or missing, please reach out to us within 48 hours of delivery so we can make it right.
For all other return questions, we're always happy to help—just send us a message anytime.

Customer Support: info@arsweet.com